Best Fast Food Drive Thru Operations Share Success Secrets. The drive- thru operation of a quick- service restaurant may seem relatively cut and dried, but operators aren’t resting on their laurels when it comes to their outdoor business. For many brands in the industry, the drive thru can account for anywhere between 5. For the last 1. 4 years, QSR has challenged operators to improve their drive- thru business through the Drive- Thru Performance Study, a proprietary report co- owned by QSR and Columbus, Ohio–based Insula Research. And in the report’s first decade, operators rose to the challenge; over that time, brands fine- tuned their operations and improved on elements such as speed and accuracy. However, it became clear that a number of brands stood above the rest in the drive- thru business. So in 2. 01. 1, QSR and Insula Research debuted the benchmark group of the best brands in drive thru, including six permanent brands—Mc.
Donald’s, Chick- fil- A, Wendy’s, Burger King, Krystal, and Taco Bell—along with one rotating regional chain, which was Del Taco in the benchmark group’s inaugural year. This year, we take a look at how the six mainstays—along with 2. Bojangles’—have fared since we launched the benchmark group. Have speed and accuracy really hit a wall? Did crewmembers get a refresher course on “please” and “thank you”?
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Contract Consultants and Expert Witnesses. The experts at EAC are what make the difference. Below is a summary of the qualifications and experience of our contract aviation professionals. Experts listed only with initials. The reverse tales of speed and accuracy. The two easiest gauges of a drive thru’s health, speed and accuracy remain the two strategies at the top of every operator’s drive-thru manual. And according to this year’s data. In her suit against McDonald's, Ogborn had sought $200 million, but Oldfather called the verdict a 'resounding vindication' and a 'total rejection' of the company's claim it had no responsibility for Ogborn's ordeal. Return to Manuscript List Return to Navy Department Library Search the Library Catalog. DEPARTMENT OF THE NAVY -- NAVAL HISTORICAL CENTER 805 KIDDER BREESE SE -- WASHINGTON NAVY YARD WASHINGTON DC 20374-5060. Casualties: US. For additional meanings of 'Star Trek: The Motion Picture', please see Star Trek: The Motion Picture. '. Head past McDonald’s and keep driving; there are several gates along the way. The Welcome Center is inside Gate 4. There. MH-60K/L Nonrated Crewmember Flight Training Course. Manual Author: Glen Demorest Last.
And can cleanliness really affect the overall drive- thru experience? Read on to find out. The reverse tales of speed and accuracy. The two easiest gauges of a drive thru’s health, speed and accuracy remain the two strategies at the top of every operator’s drive- thru manual. And according to this year’s data, the benchmark group continues to post stellar numbers in accuracy. Burger King has the lowest rate with 8. Chick- fil- A is tops with 9.
Mc. Donald’s (9. Taco Bell (9. 1. 2), and Wendy’s (8. However, since the high- water mark for speed in a drive thru came courtesy of Wendy’s in 2. That trend continued this year. Wendy’s is the only brand to improve on its average service time over last year, which it did with gusto by clocking in at an average 1. Denny Lynch, senior vice president of communications at Wendy’s, thinks there is always room for operators to improve upon their drive- thru speed. Menu proliferation, he says, is one thing that has possibly driven average service times up over the last several years.
You want a chicken sandwich, and you want mustard, pickle, onion on it? OK, I get the chicken fillet, the mustard, pickle, and onion, put it on a bun, wrap it up, and you’ve got it,” Lynch says. You want a smoothie? OK, I’ve got to get the ingredients, I’ve got to portion out the ingredients, I’ve got to put it into a blender and smooth it. Because of that, you put the stress on the speed of service at the pick- up window. I think that has influenced the total speed of service. Brian Baker, president of Insula Research, confirms that complex menus are likely to blame for the fact that drive- thru speed has plateaued the last seven or eight years.
While he suggests it’s not necessarily a bad thing that speed hasn’t continued to improve—“If you get any faster .. The benchmark group is primarily national chains, but I would expect to see more of a dramatic impact [from pre- sell boards] if you were a regional player and you’re looking to expand the geography where you operate,” Baker says. When you’re going into new markets, I think they would be even more important, that you give people the opportunity to familiarize themselves with your menu before they get to the order point. The Performance Study shows that Baker is right; Bojangles’, the lone regional chain in this year’s study, sees average service times increase nearly 3. Pre- sell boards don’t improve service times everywhere, however.
Two of the benchmark chains, Mc. Donald’s and Burger King, have better average service times at units without pre- sell boards than those with the boards. Lynch says Wendy’s pays attention to small details in its kitchen and assembly areas to help push service times down. For example, something seemingly negligible like the position of the fridge door handle can affect the speed with which a crewmember can get food out of the window. One of the things that we’re constantly looking at is, How do we prepare for our rush periods and a pre- rush period? How can we get our condiments, utensils, napkins, and all of that prepared, so that when a lunch rush comes, you’re highly efficient?
You’re not having to run to the back room to get supplies; they’re all appropriated by the pick- up window right in your space. So those are things that you’ve really got to be ready for. Similarly, executives at Bojangles’ believe they can shave seconds off their service time by paying attention to the little details. And for a chain that offers more complex menu items like mac вЂn cheese, green beans, rice, and pinto beans, Bojangles’ needs all the efficiencies it can get. Kenneth Avery, vice president of operations at Bojangles’, says these efficiencies include limiting the number of suggestive sells and teaming the same drive- thru crewmembers regularly so they learn to work well together. One of the things we did in our [operators instructional] DVD is we told people that, вЂHey, every time out the window is a second,’” Avery says. So we started setting things like, two or more drinks automatically go in a carrier; now you’re out the window one time instead of passing the drinks out individually.
So we’ve looked at some of those things as a way to speed up the line. At Krystal, average service time climbed from 1. CEO Doug Pendergast, who joined the brand in April, says the company is actively retooling its strategies to improve its average service time. One of the ways it’s doing that, he says, is by re- examining the menu options offered on the drive- thru menuboard and focusing solely on the brand’s core items.
Krystal is also reconfiguring the ways in which it analyzes drive- thru speed.
US Naval Personnel Killed and Injured in Selected Accidents. Other Incidents Not Directly the Result of Enemy Action. Return to Manuscript. Navy Department Library. Search. the Library Catalog.
DEPARTMENT OF THE NAVY - - NAVAL HISTORICAL CENTER8. KIDDER BREESE SE - - WASHINGTON NAVY YARDWASHINGTON DC 2. Continental sloop Saratoga lost with all hands in a gale off the Bahamas. The only survivors were.
Crew of 8. 6 less the prize crew drowned. Mar. 1. 78. 1. Seaman Lymen Amsden, frigate USS Constitution, fell overboard and drowned.
Sep. 1. 79. 9. Seaman John Robson, fell from frigate USS Constitution's main yard into. Oct. 1. 79. 9. Brig USS Pickering. Sep. 1. 80. 0. Last seen 2. Aug. 1. 80. 0 when she. West Indies. Approximately 1. Frigate USS Insurgent.
Hampton Roads on 8 Aug. West Indies. Approximately 3.
Sep. 1. 80. 0. USS Constitution. Richard Beedland fell from aloft and was killed. Aug. 1. 80. 3. Jacob Hendrickson, USS Constitution, killed by fall from aloft. May 1. 80. 4. David Darling, Ships' Boy, USS Constition, fell from the booms into the. Jul. 1. 80. 4. Frigate USS John Adams.
Thomas Mc. Donald, William Fountain and John Bartlett. Aug. 1. 80. 4. Ketch Intrepid. Tripoli. 1. 2 killed, including Capt. Richard. Somers. 4 Sep. Gun Boat #1. 59 lost in.
Chesapeake Bay with all on board. Sep. 1. 81. 0. Gun Boat #2 sank in.
Chesapeake Bay. 4. Oct. 1. 81. 1. During the unsuccessful pursuit of HMS Belvidera, one of frigate.
President's bow chasers exploded, wounding 1. Jun. 1. 81. 2. Schooners USS Hamilton. Scourge capsize in a heavy. Lake Ontario. Over 8. Aug. 1. 81. 3. Gun Boat #1.
Chesapeake Bay. 2. Sep. 1. 81. 3. Schooner USS Alligator. Port Royal Sound during a heavy storm. Jun. 1. 81. 4. Gun Boat #1. Aug. 1. 81. 4. Sloop- of- War USS Epervier disappeared in Atlantic Ocean. Marines died. Last seen on 8 Aug. Ship- of- the- Line USS Independence seaman William Oaty accidentally killed by pistol.
Jan. 1. 81. 6. Chartered schooner Quaker sank in a gale with all aboard. Mar. 1. 82. 0. Schooner USS Lynx. St. Mary's GA to Jamaica. Last seen on 1. 1.
Schooner USS Wildcat. Cuba and Thompson's Island.
West Indies. Approximately 3. Oct. 1. 82. 4. Schooner USS Ferret. Cuba. 5 drowned. 4 Feb. Steam frigate USS Fulton, used as a receiving ship, destroyed by gunpowder explosion. Jun. 1. 82. 9. Brig USS Hornet. Caribbean, reportedly sinking in a gale. Tampico on 2. 9 Sep.
LT Richard R. Mc. Mullin died from fall from poop on the sloop. Warren at Rio de Janeiro. Jan. 1. 83. 3. Midshipman Edward Hopkinson died from fall from the mizen. Montevideo. 3. 1 Jan. Schooner USS Sylph. August 1. 83. 1. 1.
Disappeared after departing. Pensacola, Fla., in July 1.
LT John A. Wish died as a result of injury received from a. New York Navy Yard. Oct. 1. 83. 3. Schooner USS Sea Gull.
Tierra del Fuego and. Valpariso. 1. 5 died.
Last seen on 8 May 1. Navy Agent George Johnson lost in Gulf of Mexico on his way.
Pensacola, Feb. 1. LT William B. Lyne drowned at Norfolk, 3. Apr. 1. 84. 1. Passed Midshipman D. Ross Crawford drowned in Delaware.
River, 2. 6 Jul. 1. An explosion during an ordnance experiment at the Washington. Navy Yard killed two workers. For. safety purposes, the laboratory and powder magazine are then moved to separate. Sep 1. 84. 1. LT John F. Borden drowned in the Potomac, 5 Apr. Sloop USS Concord.
Mozambique Channel. Oct. 1. 84. 2. CDR William Boerum and Purser Benjamin F. Hart drowned at. the mouth of the Lorango River, 2 Nov. Brig USS Somers. crewmen: Midshipman Philip Spencer, son of the Secretary of War; Boatswain's. Mate Samuel Cromwell; and Seaman Elisha Small found guilty of intention to. Dec. 1. 84. 2. Schooner USS Grampus.
South Carolina with all hands. Last heard from on 1. Mar. 1. 84. 3. Brig USS Lawrence.
Seaman Michael Cummings killed by discharge of a gun. Jan. 1. 84. 4. Screw Steamer USS Princeton 1. Secretary of. the Navy Thomas Gilmer; Secretary of State Abel P.
Upshur; Capt. Beverly. Kennon, Chief of the Bureau of Construction, Equipment and Repairs; Rep. Virgil. Maxey of Maryland; Rep. David Gardiner of New York; and a servant of the.
President killed. Approximately 2. 0 individuals injured. Feb. 1. 84. 4. CDR William D. Newman drowned at Montevideo, 1. Oct. 1. 84. 4. Midshipman Joseph T. Bartlett drowned on Monrovia bar, coast.
Africa, 3. 0 Mar. Midshipman Wingate Pilsbury drowned near Vera Cruz, Mexico. LT George M. Bache drowned, 8 Sep. Surgeon Charles A. Hassler drowned in Long Island Sound, 2. Brig USS Somers. capsized and foundered in a sudden squall while chasing a blockade runner off.
Vera Cruz, Mexico. Dec. 1. 84. 6. Side wheel steamer USS Mississippi Ordinary Seaman John Myers killed by discharge of a. Mar. 1. 84. 7. Commander William S. Harris and Commander Henry Pinkney. Tuspan, Mexico, 1. May. 1. 84. 8. Passed Assistant Surgeon Silas Holmes drowned in Mobile Bay. Alabama. 2. 4 May 1.
Gunner Charles S. Mc. Lane killed by the bursting of a gun at. Washington Navy Yard. Nov. 1. 84. 9. LT Robert L. Browning and LT Richard Bache drowned in.
Trinidad Bay, California. Mar. 1. 85. 0. Passed Midshipman Charles Dyer Jr.
Pensacola. Florida, on 2. Aug. 1. 85. 0. LT John Matthews drowned off the Bonin Islands on 2. Oct. Sloop USS Cyane. Panama. 9 died of disease and exposure. Expedition took place. Jan. - Mar. 1. 85.
Brig USS Porpoise. Last seen between. Formosa and China on 2. Sep. 1. 85. 4. Sloop USS Albany. Last seen when she departed Aspinwall, Columbia on 2.
Boatswain William Whiting killed accidentally in Woosung. China, 1 April 1. Commander William Lewis Herndon lost at sea on 2. Dec. 1. 85. 7. Screw steamer USS Mohawk. Landsman Thomas J.
Stokes killed by accidental discharge of gun. Jan. 1. 86. 0. Sloop- of- War USS Levant disappeared on voyage to Panama. Last seen. in Hawaii on 1. Sep. 1. 86. 1. Screw sloop- of- war USS Iroquois sailor killed by accidental discharge of gun. Ironclad river gunboat Cairo steam accident. Seaman Charles R. Leavett killed. 1.
Feb. 1. 86. 2. Screw steamer USS Daylight acting Master's Mate James Corlace killed by accidental. Mar. 1. 86. 2. Steam gunboat USS Mercedita Seaman John Morry killed in ordnance accident. Mar. 1. 86. 2. Side wheel steamer USS Tyler Boatswain's Mate John D.
Seymour killed in ordnance accident. Mortar schooner USS C. P. Williams Landsman accidentally shot by shipmate. Apr. Steamer USS Southfield. Landsman William Morrow jumped overboard when a Confederate howitzer shot.
He was presumed drowned. Dec. 1. 86. 2. Ironclad USS Monitor. Cape Hatteras. 1. Dec. 1. 86. 2. Screw sloop USS Hartford. Master's Mate Herbert Judson killed in ordnance accident.
Jan. 1. 86. 3. Frigate storeship USS Brandywine Landsman James Bromley killed in ordnance accident. Sloop of war Preble. Ship's Corporal William Wilson killed. Feb. 1. 86. 3. Ironclad screw steamer USS Galena Ordinary Seaman Jacob Meyers accidentally shot. Mar. 1. 86. 3. Side- wheel gunboat Mount Washington steam accident.
Acting 3d Assistant Engineer John. Healey killed. 2.
Apr. 1. 86. 3. Stern wheel gunboat USS Springfield Quartermaster John Magin killed in ordnance. May. 1. 86. 3. Screw sloop USS Mohican. Seaman Thomas Conroy killed by premature cartridge explosion. May. 1. 86. 3. Frigate USS Sabine.
Seaman John Connelly killed in ordnance accident. Jun. 1. 86. 3. Single turret monitor Nahant steam accident. Fireman John Curran and. Landsman Edward Coven killed. Jul. 1. 86. 3. Ironclad ram USS Tennessee Seaman Andrew Young killed in ordnance accident.
Jul. 1. 86. 3. Single turret monitor Nahant steam accident. Captain of Hold William M. Dames and. Carpenter's Mate John Johnson killed. Jul. 1. 86. 3. Brig USS Bainbridge.
Cape Hatteras. Over 9. Aug. 1. 86. 3. Side wheel steamer USS Philadelphia Seaman William Palmer killed in ordnance accident. Side wheel steamer USS Connecticut Quarter Gunner Charles Williams killed in ordnance.
Sep. 1. 86. 3. Ironclad gunboat USS Carondelet Gunner's Mate James Carey killed in ordnance. Oct. 1. 86. 3. Ironclad monitor USS Patapsco Seaman John Morris and Landsman William Cotter. Nov. 1. 86. 3. Ironclad ram USS Choctaw. Master's Mate Townsend Hopkins killed in ordnance accident.
Jan. Screw steamer Dragon. Ship's Corporal Philip Mullane killed. Jan. 1. 86. 4. Screw steamer Galatea. Yeoman Daniel P. Sweeney killed.
Mar. 1. 86. 4. Screw frigate Wabash. Class Fireman Patrick Finan killed. Mar. 1. 86. 4. Side wheel steamer Chenango boiler explosion fatally scalded 3.
Apr. 1. 86. 4. Bark USS Restless. Ordinary Seaman Edward Deleman killed in ordnance accident. May. 1. 86. 4. Stern wheel steamer USS Nymph Seaman Charles Kalanski killed in ordnance accident. May. 1. 86. 4. Ironclad monitor USS Neosho Seaman Timothy Coleman killed in ordnance accident. Jun. 1. 86. 4. Side wheel steamer USS Somerset Coal Heaver Robert Cliett killed in ordnance. Jun. 1. 86. 4. Side wheel gunboat USS Wyalusing Ordinary Seaman George C. Brooks killed in ordnance.
Jun. 1. 86. 4. Screw Steamer USS Anacostia Landsman John J. Burger killed by accidental discharge of musket. Jun. Side wheel steamer USS Tyler small boat accident. Carl Bauer, Jacob Cantrell and Jacob Williams. Sep. 1. 86. 4. Steam gunboat USS Winona. Landsman Thomas Quigley killed in ordnance accident. Oct. 1. 86. 4. Screw gunboat USS Pembina Landsman George Moose killed in ordnance accident.
Oct. 1. 86. 4. Screw gunboat Tulip. Maryland, killing 4. Nov. 1. 86. 4. Side wheel steamer USS Commodore Mc. Donough, Seaman John Wilson killed from a bursting gun.
Dec. 1. 86. 4. Screw gunboat USS Little Rebel Seaman Willard Brown killed by accidental discharge of musket. Dec. 1. 86. 4. Side wheel gunboat USS Peosta Seaman John Orion killed in ordnance accident. Dec. 1. 86. 4. Screw sloop USS Ticonderoga suffers burst 1. Dec. 1. 86. 4. Stern wheel steamer USS Marmora Landsman Daniel Crony killed in ordnance accident. Side wheel steamer USS Tyler Seaman Eli Flood killed in ordnance accident.
Jan. 1. 86. 5. Side wheel steamer USS Harvest Moon Wardroom Steward John Hazard killed by accidental. Mar. Screw gunboat USS Pinola. Landsman Michael Mc. Laughlin killed in ordnance accident. Mar. 1. 86. 5. Side wheel gunboat USS Cimarron Quartermaster Henry P. Little killed in ordnance.